Basic communication skills are necessary for successful interaction, both with students and partner institutions. To get a wider view on the topic of effective communication, please read two articles: “Effective Communication leads to Understanding” by Vince Fitzpatrick and “Effective e-mail communication” by the Writing Center of University of North Carolina at Chapel Hill. As a short exercise, please fill in the missing words and phrases in the letter (for self-verification you will find the answer key below), then find synonyms of all phrases used (please search for more examples using favourite dictionaries). Additionally, please find enclosed a mini dictionary for your use. The task allows to practice using suitable language for official correspondence.